Your satisfaction is paramount at Cali Radios. We will make every effort to make sure that you are happy with the products that you purchase from us. If you have concerns or questions about the products you are looking to purchase, please contact our Sales Department at 1-800-800-8000, or by Email: sales@caliradios.com
Condition of Return
All returns must meet the following conditions:
- All products must be in the original packaging.
- No marks or writing on the product or product packaging.
- Products must be in a new and unused condition.
- Products with engraving can not be returned.
- Programmable radios must not have been programmed.
Return Period
All returns must be processed within 30 days of the date you received your item(s) from Cali Radios.
Non-Returnable Items
Some items are not able to be returned, including but not limited to:
- Labor, delivery, and/or completed installation services
- Digital Content (e.g. software downloads)
- Items that have been damaged through customer use or abuse
- Shipping Charges
Restocking Fee
Due to the nature of the products we sell there is a 20% restocking fee that will be applied to all returns. Exceptions will be made on a case by case basis.
Items That Are Defective
If you receive a defective item from us we will work together with the manufacture to replace the defective item using the standard warranty procedures for that manufacturer.
If you would like to process a warranty support ticket complete the form found on this page. Click Here to Fill out the Warranty Form.
Cali Radios Discretion
Cali Radios reserves the right to deny any return. Additional exclusions may apply.
After reviewing our return policy, Click Here to Fill out the Return Form.